General Terms & Conditions



Driver Age & License Requirements
  • Driver and authorized drivers shall be at minimum ages of 23 years and maximum ages of 65 years old. A driver must possess a valid, current local Malaysian driving license or an international Driving Permit with qualified experience of at least one year. Probationary drivers are not permitted. (“P” license holders). 
  • Renter shall provide driver’s photocopy of driving license and passport upon delivery for insurance purposes.



Terms Of Payment

Avis accepts credit card only: America Express, Visa and Master Card. A credit card from a major credit card company will be required for security when renting a car and will need to be in the name of the principal driver. Cash, Electron, Diners or Debit Cards are not acceptable.

We will require to preauthotization on your credit card /deposit would be taken upon pick up of vehicle. The amount would be included the miscellaneuos charges if any, such as petrol/fuel, one way fees, intercity drop off / collection fees, delivery fees, collection fees and excess charges, summons/fines and full payment charge upon returning of vehicle.  



Insurance’s coverage of unlimited liability for death or injury to third parties and property damage liability up to RM 3 milion.

In the event of any damage or loss caused to the rental vehicle by the Renter, irregardless of whether Renter is at fault or not, the Renter is liable to pay the full cost of damage to the rental vehicle, including loss of use as determined by Avis Malaysia. However, with the coverage of CDW, SCDW & TP, Avis Malaysia shall be entitled to charge the renter a maximum excess fee as per the vehicle group each time the vehicle is damaged or stolen, irregardless of whether Renter is at fault or not


Notwithstanding to the above CDW, SCDW, TP and PAI shall not cover the following events:


> where a police report is not lodged within 24 hours from the time of accident/incident to the Vehicle;


> the Renter is in breach of the terms and conditions of the Rental Agreement;


> Loss items, accessories, and any damage claims arise out of drunkenness and/or drug intoxication driver.


> where the loss, damage or theft is caused intentionally, or due to gross negligence of the Renter or an authorized driver.


Excess Clause


Collision Damage Waiver (CDW) & Super Collision Damage Waiver (SCDW):


CDW, Super CDW & TP are compulsory to be included in the rental rates. In the event the RENTER sustains damage or theft  to Avis vehicle, the renter liable to pay the reduced excess clause (see below):  


Group  Make & Model CDW Excess (RM) SCDW Excess (RM)
A Proton Saga 1.3 SV Auto 10,000 500
B Perodua Myvi 1.3 Auto  10,000 500
C Proton Persona 1.6 SV Auto 15,000 500
D Honda City 1.5 Auto 15,000 750
E Proton Preve 1.6 Auto 15,000 750
F Honda Civic 1.8 Auto 20,000 1,000
G Honda Accord 2.0 VTI Auto 20,000 1,000
H Toyota Innova 2.0 Auto 20,000 1,000
I Proton Exora 1.6 Auto 15,000 750
K Proton Inspira 2.0 Auto 20,000 1,000
M Honda CRV 2.0 Auto 20,000 1,000


Theft Protection (TP)


In the event of theft, the Renter will be liable for the market value of the vehicle. However, this amount could be reduced to the excess amount as per SCDW due to the rates are inclusive of TP.



Personal Accident Insurance (PAI)


The coverage protects the principle driver and four (4) or six (6) passengers in a vehicle (category) for a total amount of RM100, 000.00 against bodily injuries and disability. This coverage is extended to the principle Renter 24 hours during the entire duration of the rental. PAI is excluded in the rental rate. The Renter has an option to purchase it at RM6 per day / RM180 per month.


Renter Responsibilities


a. Renter agrees in case of accident during the term of the rental of:

i.      Obtaining the name and the addresses of the parties involved and of witness.

ii.      Not abandoning the said vehicle without adequate provisions for safeguarding and securing the vehicle.

iii.     Giving a detailed report including diagram, even in the case of slight damage within 24 hours and by telephone to the nearest Avis Station and completing the Avis          

         accident report form. 

iv.     Making it mandatory to make a police report of the incident immediately.


b. The said vehicle shall not be operated:

i.       In motor sports events, including racing, rallying and speed testing (out of normal vehicle usage).

ii.      In off road conditions.

iii.     By any person under the influence of alcohol or drugs.


c. Interior Cleaning:

The Renter is liable for all interior upholstery if vehicle is returned with dirtied interiors. The Rental is also liable for all interior and exterior damages and / or defects caused which do not fall within the normal usage of the vehicle.


d. Interior Damages:

The Renter is liable for all damages to instruments, knobs and fitting in the vehicle.  


e. Lost or Broken of Parts or Accessories:  

The Renter is liable for all missing, stolen or brokenparts during the rental period or vehicle returns unless the rental vehicle is damaged at the same time during an accident. For example: Baby seat, GPS Navigator, Spare tires, rims, tools & jacks, lamp, audio set, gear lock, lighter, wiper, switch & control button, mats, rear view mirror and side view mirror, sun visor, head rest and etc. Lost or damage of the above supplementary parts or accessories will be the responsibility of the Renter.  


f. Loss of Vehicle keys/ Duplicate of Vehicle Keys:

The Renter is liable for all replacement cost which includes a new set of keys and security system and or whatever items pertaining to the loss of vehicle keys and vehicle alarm system.



g. Loss of Belongings:

Avis Malaysia is not liable for any missing, broken, stolen of the Renter’s belongings during vehicle returns for servicing and maintenance. The Renter is advisable to remove their valuable belongings during vehicle returns for servicing and maintenance. For example: Laptop, watches, sunglass, notes, coins, touch & go, shoes, smart tag and others.  



The rental vehicle should be delivered with a full tank and returned by renter with a full tank. A refuelling surcharge will be levied for the rental vehicle returned with less fuel than when originally rented out, over and above the cost of refuelling.It’s applying the same to the replacement vehicle. Please check with the Avis Representative on the charges upon pick up of vehicle.



Parking Fees & Traffic Fines

The renter is liable for all parking and traffic summonses incurred for the duration of the rental. An additional RM10.60 per summon administration fee (inclusive of 6% goods & services tax) will be charged to the renter over and above any fine and penalty cost for any violation arising from renter's use of the vehicle. Avis retains the right to charge against the renter's charge/credit card, if and when any payment for traffic offences commited during rental is received, after the termination of rental.



Extension Of Rental

Should you wish to extend your rental beyond the original termination date, it is important that the renting station be advised immediately and the required advance paid so that insurance cover is extended. Failure to do so may mean the Renter is driving the vehicle without insurance. Any additional hour would be charged as 1 day full rental if the car returned beyond the 3 hours grace period.



Delivery & Collection Service

Rental vehicles should be picked up and returned to Avis Malaysia station/office. Delivery will be made on request only and subject to charges. Delivery and collection charges within office hour vary with distance and timing. Rates will be provided at the time of enquiry or confirmation of booking. 


Vehicle Condition

Upon return, the car has to be in the same condition as when it was rented. Failing which, the renter will be liable for the cost of restoring the vehicle to it's original condition. Please check the vehicle condition with Avis Representative and ensure the dents / scratches are noted in the vehicle check list to avoid dispute.




A surcharge would be levied for check out and collection of vehicles, after business hours, inclusive of Sundays and Public Holidays for all locations nationwide. Service is On Request basis.

Surcharge for Late Arrival or After hours pick up at KL, Kuantan & Johor Bahru office is RM106.00 (inclusive of 6% goods & services tax).


Reservations with expected arrival time at the following locations would be charged at:

Penang airport :

2130 Hrs – 2359 Hrs : RM106.00 (inclusive of 6% goods & services tax).

After 0000 Hrs : RM159.00 (inclusive of 6% goods & services tax).


KL International Airport:

2200 Hrs – 2359 Hrs  : RM106.00 (inclusive of 6% goods & services tax).

After 0000 Hrs : RM159.00 (inclusive of 6% goods & services tax).



Avis Fleet

Avis is unable to guarantee a specific make or model. Please note that bookings can only be made by vehicle group and subject availability.



Additional Hirer's Drivers

The rental vehicle is normally only insured for the person who makes the rental. If others plan to drive the car, they must be present at time of rental to be added to the Rental Agreement, subject to presenting a full driver's license that has been held for at least one year. There is a fee to cover insurance for each additional driver over the duration of the rental.

RM10.60 per person  (inclusive of 6% goods & services tax), per rental will be charged. All additional drivers have to be registered at time of rental and must meet Avis qualification standard. 



Additional Equipment

Child Safety Seats (2kg to 18kg) and satellite navigation normally is available upon request at an extra cost. Details are available upon request. 

The Child Safety Seat available at RM 10.60 per day and maximum rate of RM 106.00 (inclusive of 6% Goods & Services Tax). Pre-booking is required. Missing/damaged Avis Child Safety Seat will be charged RM318.00 (inclusive of 6% goods & services tax).

The GPS Navigator available at RM 21.20 per day and maximum rate of RM 212 (inclusive of 6% Goods & Services Tax). Pre-booking is required. Any faulty unit should be immediately informed AVIS for a replacement unit. No refund would be given if feedback upon return of vehicle. The following costs will apply in case of:


1. Missing/damaged Avis Satellite Navigation unit:

RM 636.00

2. Missing/damaged Vehicle Power Cable:

RM 169.60

3. Missing/damaged Suction Cup/Cradle:

RM 190.80

  (inclusive of 6% goods & services tax)


Preferred Card Profiles

If you indicate on your Wizard/Preferred profile that you will accept specific additional optional insurances when you pick up your car, these will be processed at time of rental and are not included in this price unless indicated by the inclusions shown.



Entry Restriction

All Avis cars are not allowed to be driven into Labuan, Langkawi, Singapore, Thailand, Brunei and Indonesia.



One Way Rental

Should the vehicle returned at a different city location, one way rental would be applied. Fee is RM265 (inclusive of 6% goods & services tax).