AVIS Malaysia News

Shah Alam, 15 Mar 2023 - Meraque Group Sdn Bhd (Meraque) and  Avis Malaysia, signed a Memorandum of Understanding (MOU) today to strengthen the alliance between the two organisations to further catalyse the growth of Malaysia’s drone industry. The MOU sees AVIS Malaysia and Edaran Otomobil Nasional Bhd. (EON) providing 100 vehicles starting in 2023 to Meraque to support its nationwide drone solution operations.

The MOU was signed between Avis Malaysia’s Chief Operating Officer, Mohd Syahrul Bin Yusuf, and Meraque’s Chief Executive Officer, Md. Razalee Ismail, and witnessed by EON’s Chief Executive Officer, En. Akkbar Danial. This will facilitate Meraque’s drone operators nationwide to be deployed at sites carrying their hybrid drone sprayer, which will be used to carry out specific works over plantations or farmlands that are hard to reach.

“We have grown tremendously within these few years, despite pivoting our business during the COVID-19 pandemic. From a team of four to almost 200 and growing Meraque Aviators today, we will continue to scale as the demand for our solution continue to grow nationwide and regionally as well," said Razalee.

Meraque was established in 2018 as a facilities management company for building services and subsequently evolved to venture into other industries like agriculture, telecommunications, training, academies, and logistics. It is currently ranked 18th among drone technology service providers in 2022 by Drone Industry Insights, a market research consultant based in Germany. Meraque is targeting to penetrate more international markets in the next five to 10 years, as it now has a foothold in Indonesia, Philippines, Pakistan, and Cambodia.

Boasting a large market share for drone powered solutions in the Malaysian plantations sector, Meraque is looking to train and hire 200 talents by the end of 2023 to meet the growing demand of the drone industry in Malaysia. According to the Ministry of Science, Technology, and Innovation’s (MOSTI) Malaysia Drone Technology Action Plan 2022-2030 (MDTAP30), the local drone industry is expected to contribute RM 50.71 billion to the country’s GDP and create 100,000 job opportunities by 2030.

Meraque has been actively involved in national drone initiatives, providing its services and expertise during flood relief operations, supporting drone schools and university programmes, as well as hiring programs for TVETs, retrenched workers, and rural youths.

Meraque continuously innovates its drone technology solutions, like the hybrid drones, which can be deployed for other crops such as rubber, corn, coconut, and others. Aside from agriculture, they are now actively doing telecommunications asset infrastructure inspection using drone-powered solutions to monitor their infrastructure and provide digital twin asset information for clients whose assets are located nationwide, where those in geographically challenging terrain and logistically hard to reach make it practical and convenient with the use of drone technology.

Shah Alam, Malaysia - AVIS Malaysia, one of the leading car rental companies in Malaysia, has received the recognition as a Top-20 partner by Ericsson Malaysia on 13 March 2023. This award highlights Avis Malaysia’s commitment to excellence and customer service in the car rental industry.

Ericsson Malaysia recognised AVIS Malaysia for its outstanding contributions and commitment to providing exceptional services to its customers. 

"We are honoured to be recognised as one of Ericsson Malaysia's top-20 partners. This recognition is a testament to the hard work and dedication of our team, who are committed to providing the best car rental services to our customers. We are grateful for the support of Ericsson Malaysia, and we will continue to work hard to maintain our position as a leading car rental service provider in Malaysia," said the Syahrul Yusuf, Chief Operating Office of AVIS Malaysia.

AVIS Malaysia has a reputation for providing high-quality car rental services to its customers, offering a wide range of vehicles, from sedans to SUVs and luxury cars, to meet the needs of its customers. With over 50 years of experience in the car rental industry, AVIS Malaysia has established itself as a trusted partner for individuals and businesses looking for reliable and efficient transportation solutions.

Shah Alam, 1 November 2022  – Avis Malaysia has been named “Malaysia’s Leading Car Rental Company 2022” for the second consecutive year at the World Travel Awards, which recognizes and rewards excellence in travel and tourism.

Avis Malaysia received the most votes from travel enthusiasts and key industry players based on their experiences with the company.

 “We are honoured to receive this prestigious award for the second consecutive year and it is a  significant milestone that reflects our commitment to offer transformative experiences to travelers. This recognition brings deeper meaning and great significance to our highly committed team at Avis Malaysia, who have strived for efficiency and excellence in order to lead our industry for reliability, dependability and customer enthusiasm” said Syahrul bin Yusoff, Chief Operating Officer of Avis Malaysia.

The World Travel Awards is known globally as the hallmark of quality, with winners setting the benchmark for unsurpassed service standards, excelling beyond the normal call of duty. The results follow a year-long search for the world’s top travel, tourism and hospitality brands. Votes are cast by travel industry professionals and the public, with the nominee gaining the most votes in a category being named as the winner.

Shah Alam, 9 November 2022 - Avis Malaysia announced the commencement of a new endeavor with Mitsubishi.

The partnership will benefit both Avis and Mitsubishi through an enhanced and more accessible experience for customers, as the company accelerates its commitment to lead the future of mobility and travel.

Avis added two new models which includes the Expander and Triton with more to be on boarded in the next two years - making it Malaysia’s first car rental company to offer these models to its car rental fleet.

“The growing presence of vehicles across the Avis Malaysia fleet, represents a total mobility firm which has always been at the heart of corporate and leisure travelers. We are thrilled to include the Expander and Triton in our growing fleet and to meet the demands of our local and international customers”  said Mohd Syahrul Yusoff, Chief Operating Officer of Avis Malaysia.
 

Avis Malaysia is prioritising customer loyalty and enhancing their rental experiences, with its  agenda centred on enhancements for comfort and memorable journeys.

In the highly competitive arena of car rental and leasing, Avis Malaysia recognises that customer loyalty involves a company’s service commitment and their overall experience with the brand.

Building on the successes of the company in 2022, Avis Malaysia embarked on a mission to further enhance customer experiences by providing customers with more memorable renting experiences. It can be noted that in 2022, amidst the challenges of the pandemic, the company embarked on a mission to enhance cleanliness and hygiene standards within its rental vehicles. It equipped all its vehicles with antibacterial car mats, setting a high bar for safety and cleanliness. Now, Avis Malaysia's agenda is even more customer-centric. It revolves around creating memorable and positive rental experiences that distinguish the brand from the competition. It's not just about renting a vehicle; it's about crafting lasting memories and ensuring that each journey is nothing short of extraordinary.

Acknowledging that a vehicle's condition and interior ambience significantly impact customers’ satisfaction, Avis has made substantial investments in interior enhancements. The aim is to create a comfortable and inviting atmosphere within their rental vehicles so that customers can truly relax during their travels. Moreover, Avis Malaysia prioritises the safety and security of its customers. On top of standard safety measures, the company has introduced initiatives to elevate the in-car experience. This includes the availability of air purifiers designed to maintain clean and allergen-free air within the vehicle, contributing to a safer and healthier journey when they rent with Avis Malaysia.

As part of Avis' continuous dedication to customer satisfaction, it has launched a monthly surprise gift programme giveaway. This initiative adds an element of excitement to customers'  journeys, as they have the chance to receive unexpected gifts during their rental period. By surprising our customers with thoughtful gifts, the company aims to create a positive and lasting impression, fostering a sense of appreciation and loyalty. The company believes that continuous improvement is a fundamental aspect of its commitment to customer satisfaction. With this, Avis introduced a customer experience survey to directly engage with customers and understand their preferences, concerns, and suggestions. By actively seeking feedback, it was able to identify areas for improvement and tailor its services to customer expectations. Avis aspires to not only meet customer expectations but also exceed them. Through its efforts to elevate the overall customer experience, it aims to inspire customers to share their experiences with others. This means potentially leveraging word-of-mouth to showcase its commitment to delivering excellence.

The achievements brought by these initiatives have been acknowledged by the Asian  Experience Awards 2023, as Avis Malaysia bagged the Malaysia Customer Experience of the  Year - Transportation category win. The prestigious awards programme seeks to recognise the enterprising initiatives of companies that deliver meaningful brand experiences to their stakeholders.