Frequently Asked Questions (FAQ)

This document contains the information you – and additional drivers, if you have them – need to know about your rental.  You should read this document together with the rental terms and conditions.  You can find a sample of the rental terms and conditions by going to www.avis.com.my.  If you received a booking confirmation email it may contain a link to this sample.  Please note the sample rental terms and conditions are an indication of the terms of the contract and may not contain the exact terms you will be asked to sign when you pick up the vehicle.

It is important to us that you enjoy your experience with us and have all the information you need.  It might take you a little time now but it could save you time later.

Important to know

The company that provides you with a rental vehicle may not be the same one that you made your booking with.

The prices in this document are subject to change – but they’ll give you a good idea of what to expect.  For exact prices, please contact the rental location or contact the reservations team. All prices include VAT, where it’s charged.

To make a booking, change a booking or tell us about an issue while you’re renting, contact the rental station or the reservations team:

1. Email: avis.rsv@avis.com.my / sales@avis.com.my
2. Fill in the online form which can be found at www.avis.com.my and click on “Contact Us”
3. Call on 03-7803 7555 or Toll Free on 1800-88-2847 from outside the country +603-7803 7555.
4. Lines are open 8:30am to 5:45pm, 5 days a week.

You will find the contact details for the rental station on your rental agreement.

To tell us about an issue after you’ve returned the vehicle, please contact the customer service team:

1. Email: customerservice@avis.com.my
2. Fill in the online form which can be found at www.avis.com.my and click on “Contact Us”
3. Call on 03-7803 7555 or Toll Free on 1800-88-2847 from outside the country +603-7803 7555.
4. Lines are open 8:30am to 5:45pm, Monday to Friday.

If you call from a landline, calls are charged at your standard network rate. Calls from mobiles are charged at your network rate. Calls from outside Malaysia are charged at international rates.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you – and all of your drivers - need to be at least 23 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?

When you book, you’ll be informed if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email – or call the reservations team for assistance.

I’m under 23; do I need to pay a young driver surcharge?

Unfortunately, we do not offer yound driver surcharge at this time. If you are under 23, you will not be able to drive our vehicle because our insurance is not cover for driver below 23 years of age.

Are there any maximum age restrictions?

Yes, unfortunately, you will not be able to drive our vehicles if you are over 65 years of age.

I’m over 65 years of age, do I need to provide extra information or pay a senior driver surcharge?

Unfortunately, we do not offer senior driver surcharge at this time. If you – or any of your drivers - are over the age of 65, you – or any of your drivers will not be able to drive our vehicle because our insurance is not cover for driver over 65 years of age.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller’s Cheque cards)
• Visa credit cards
• MasterCard credit cards
• Avis-issued charge cards

We don’t accept Visa Electron cards, Maestro cards, debit cards, Cirrus cards, JCB cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.

Can I pay by cash?

No, regrettably, we are not able to accept cash. Your rental shall be charged to you credit or charge card.

What happens if I am late in making payment?

If you are late in paying us, interest will be calculated at 18% per year. Calculated on a daily basis. For further information, please contact our customer service team.

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the country of rental.  You are not allowed to take it anywhere else.

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries at this time.

Damages

How do I reduce the amount I have to pay if the vehicle is damaged during the rental? (What is CDW?)

If you have purchased a Collision Damage Waiver (CDW) and the vehicle is damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you’ll pay for the cost of repair or the excess, whichever is less regardless of whether you are at fault or not. If you can show the damage was not in any way your fault when you pick up the vehicle, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. CDW does not cover missing or damage items, accessories, parts, keys and any vehicle documents.

How much is the excess?

The excess for Collision Damage Waiver is from RM10,000 up to RM20,000 depending on the vehicle group. This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product.

How do I get Collision Damage Waiver?

In most cases, Collision Damage Waiver is provided with the vehicle as standard. If it’s included, it will be stated on your rental agreement and in your booking confirmation email.

Is there an excess reduction product available to reduce my excess further?

Yes, Super Collision Damage Waiver (SCDW) is an excess reduction product which reduces your excess from RM500 up to RM1000 depending on the vehicle group. If it’s included in the rate, it will be stated on your rental agreement and in your booking confirmation email. SCDW does not cover missing or damage items, accessories, parts, keys and any vehicle documents.  

Will I need to pay if the windscreen or any other window is damaged?

No, unfortunately, we do not offer Windscreen Protection at this time. In the event of dents or crack of the windscreen, you have to pay for the cost of repair.

What happens if I damage any optional extras I rent from you?

If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess would not apply?

Yes, the amount you pay will not be reduced if damage was caused by – or as a result of:

• Water or fire damage that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract
• Driving under the influence
• No police report lodge within 24 hours from the time of accident/incident
• Unauthorised driver

What do I have to pay if I don’t have Damage Waiver?

If the vehicle, keys, parts, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault when you pick up the vehicle, you’ll have to pay:

• Either the cost of replacement, or the estimated repair costs – whichever is cheaper
• Plus our loss of use
• Plus an administration fee (if any)

Where can I find information of damage charges I’ve paid?

If we find damage, we’ll charge the amount you have to pay to your card. Unless you’ve asked us to send you a receipt by post or email, you’ll be able to request details your payment by emailing us at customerservice@avis.com.my

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?

If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you’ll pay for the cost of repair or replacement or the excess, whichever is less regardless of whether you are at fault or not.

How much is the excess?

The excess is from RM500 up to RM1000 depending on the vehicle group. This is stated on your rental agreement, and also in your booking confirmation email.

How do I get Theft Protection waiver?

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn’t included, the price depends on the vehicle you’re renting and the place you’re renting it from.

Is there an excess reduction product available to reduce my excess further?

No, unfortunately, we do not have any product to further reduce this excess.

What happens if I lose any optional extras I rent from you or if they are stolen?

If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?

Yes, the amount you pay will not be reduced if the loss or theft was caused by – or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract
• No police report lodged within 24 hours

What do I have to pay if I don’t have Theft Protection?

If the vehicle is lost or stolen during your rental, you’ll have to pay:

• The cost of replacement
• Plus our loss of use

Where can I find information of theft charges I’ve paid?

If we find lost or stolen, we’ll charge the amount you have to pay to your card. Unless you’ve asked us to send you a receipt by post or email, you’ll be able to request details your payment by emailing us at customerservice@avis.com.my

Damage to people and their property

What do I have to pay if I injure someone whilst driving?

Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover any death or injury of third party.

Are there any times when third party liability cover would not apply?

If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance).,
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver and passenger of the vehicle?

Personal Accident Insurance (PAI) covers the driver and passenger of the vehicle excludes personal items in the vehicle and accessories in the event of an accident. The coverage protects the driver and four (4) or six (6) passengers in a vehicle (category) for a total amount of RM100, 000.00 against death and total permanent disability. However, if the driver or passenger have purchased their own PAI, they are allow to claim either ours insurance or their own insurance whichever is higher. They are not allow to claim from both parties.

Who provides Personal Accident Insurance?

Personal Accident Insurance is underwritten by Zurich General Insurance Malaysia Berhad. You will need to agree to their terms and conditions.

How do I get Personal Accident Insurance?

If you’ve bought Personal Accident Insurance, it will be stated on your rental agreement.  The price depends on the location you’re renting from, but you can expect it to costs either MYR6.00 per day and RM180.00 per month subject to 6% service tax.

Can I increase my cover and reduce my excess?

No, unfortunately we do not offer this at this time.

Is Super Personal Accident Insurance available when renting any vehicles?

No, unfortunately we are unable to offer Super Personal Accident Insurance at this time.

What will you pay if I don’t have Personal Accident Insurance?

If the driver and passenger of the vehicle is involved in an accident and is injured or dies, we will not pay their costs, if there was no PAI coverage. 

Protection packages

I want to buy more than one protection product, can I get a protection package?

No, unfortunately we do not offer this at this time.

Third party protection products

I have bought a protection product from an external provider, can I use it?

If you decide to buy cover from someone else, you will have to pay our full costs – Find out more: see “What will you pay if I don’t have …” within this section of this document – then you’ll need to make a claim with the external provider to get your money back.  It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make.  We are unable to help you with your claim.

Can I have a vehicle delivered to me?

Yes, some of our rental locations offer a Delivery Service where we drop the vehicle – and any optional extras you pre-booked – off at a time and place you request. If you want to have the vehicle delivered, you must:

• Make a request at 48 hours in advance for delivery or collection services.
• Be present at the delivery location during your requested delivery period
• Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called ‘What you need to rent the vehicle’.

You will be responsible for the fuel used – at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates – unless you buy Fuel up Front.  Find out more: see the “Fuel Options” section in this document.

The fee for this depends on where you’re renting and where the vehicle is being delivered to in Malaysia, but you can expect it to be between MYR30.00 and RM900 one way depending on the locations (Within Peninsular / East Malaysia).  Please share with us your rental plans and we will so our best to offer you our best solution for your consideration.

Please give us 48 hours’ notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you’ll need to check with the rental station or Reservations team.

Can you collect the vehicle?

Some of our rental locations offer a Collection Service where we collect the vehicle – and any optional extras you rented – at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.

You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front.  Find out more: see the “Fuel Options” section in this document.

The fee for this depends on where you’re renting and where the vehicle is being collected from – but you can expect it to be between MYR30.00 and RM900.00 one way depending on the locations (Within Peninsular / East Malaysia).

Please give us 48 hours’ notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the reservations team.

What happens if I’m not there when you come to collect the vehicle?

If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren’t there when we come to collect, you’ll still be charged for the collection. You’ll then need to book a new collection – and pay another collection fee – or bring the vehicle back to the rental location yourself.

Driving Licences

Do I need to bring my driving licence with me?

Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation.

Is there a minimum length I must have held my licence for?

Yes. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?

If any driver has any unspent driving convictions for the following:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified - or

If they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.

ID requirements

Do I need to bring proof of identification?

Yes, you must bring:

1. The payment card that was used to make your booking.  For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
2. Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification. 

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?

Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account. 

What do I need to do to give a pre-authorisation or security deposit?

You’ll need to give us a payment card in your own name that has enough money available on it.  Find out more: see the “Payments Options” section in this document.

How much is the pre-authorisation or security deposit?

The amount of the pre-authorisation or security deposit is either fixed – or calculated based on:

• The estimated vehicle rental price
• Plus the excess fees based on the vehicles group
• Less any amount we accept you have paid towards the rental when you booked – for example, the cost of any accepted voucher

The calculation varies depending on the rental location. If you’d like more details, please call the Reservations team or ask a member of our team.

Should I bring the vehicle back with a full tank of fuel?

Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up – usually a full tank – as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don’t return the vehicle with a full tank – and you can’t show us a receipt for fuel – we will charge you.

Fuel Options

I plan to travel more than 100 kilometres and want peace of mind, do you have a fuel option for me?

Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle – plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever’s left in the tank (even if it’s virtually empty) so long as the engine still runs. However, you don’t get a refund for any fuel you don’t use.

How do I calculate the cost of Fuel Up Front?

Depending on where you’re renting, we charge the average fuel price at the start of your rental period. However, you don’t get a refund for any fuel you don’t use.

Can I get Fuel up Front at any time?

No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 76 kilometres, do I still need to fill up?

Yes, often the fuel gauges stills look “full” so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don’t have time to fill up the tank, or can’t show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you. 

How much is EZ Fuel?

Depending on where you’re renting, you may check with our rental station representative when you pick up the vehicle.

What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?

Pay on Return will apply if you:

• Don’t buy Fuel Up Front
• Don’t return the vehicle with a full tank

How do I calculate the cost of Pay on Return?

We charge between 1.5 and three times the average fuel price at the end of the rental period. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer’s rental.

Can I let anyone else drive?

Yes, but only if we have approved them. You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you’re renting from, but you can expect it to be RM10.00 (subject to 6% service tax) per day, per driver. 

All additional drivers must meet our age, driving licence and ID requirements.  Find out more: see the “Age Information” and “Driving Licence and ID requirements” sections of this document.

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.  Find out more: see the “Age Information” section of this document.

Do you offer a ‘meet and greet’ service?

Yes, you may request for meet & greet services at the Glenmarie Golf & Country Club in Shah Alam, or other locations upon request.

You must give us at least 48 hours’ notice to organise a ‘meet and greet’ pick up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

Can I pick up the vehicle outside your normal opening hours?

Yes, some airport and station rental locations offer an out of hour’s pick-up service where you can collect the vehicle and any optional extras outside the rental location’s normal opening hours.

The out of hour’s pick up fee is RM100-RM150 (subject to 6% service tax)

You must give us at least 24 hours’ notice to organise out of hour’s pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage

Many of our vehicles are provided with unlimited mileage.

Can I smoke in the vehicle?

No. It is against the law to smoke in public places in Malaysia (i.e. restaurants, indoor and air-conditioned areas). An Avis vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a fine of MYR500 (subject to 6% service tax) will be charged to you for specialist cleaning services.

Find out more: see the “Age Information” and “Driving Licence and ID requirements” sections of this document.

Are there any roads or zones where I need to pay a fee before I can enter?

No, there are no zones where you need to pay a fee before you can enter. There are however toll charges for use of highways or expressways in Malaysia, and not forgetting most parking areas will also require either hourly or flat-rate parking fees.

We recommend you check the Internet to find out about any restricted areas before you travel.  The following websites provide useful information:

• https://www.avis.com.my/Driving-In-Malaysia
• https://www.mymalaysiabooks.com/malaysia/transport_road.htm

If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.

I have been caught speeding, and didn’t pay a parking charge, what will I have to pay?

You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:

• Our administration fee of MYR10.00 (subject to 6% service tax) for each fine or charge issued in the Malaysia to cover our costs of dealing with the fine or charge
• Plus the fine or charge – if we have to pay it

I’ve left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?

Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of MYR500 (subject to 6% service tax)

Roadside Assistance

What happens if I break down because of a mechanical failure?

All our vehicles are maintained to the manufacturer’s standards, and they’re roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you’re using the vehicle in a country we’ve agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. Our roadside assistance contact number is 1800 -88-2847 (toll-free) or you’ll find their contact details on the windscreen. You are not allowed to release our vehicle to unauthorised roadside assistance provider, if there is any cost incurred due to this, it will be borne by you.

What happens if I break down because of a non-mechanical failure or in another country?

You must tell us if you break down or have an accident. If you break down because of a non-mechanical failure or accident within our country, our emergency team or roadside assistance provider will assist you without any charges. However, if you break down because of mechanical failure or non-mechanical failure or accident in another country and you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

• Call out and recovery costs
• Repair costs
• Loss of use
• Repatriation costs
• An administration fee of RM10.00 (subject to 6% service tax)
• Any costs to take you, and/or any of your passengers, to another location.

What is non-mechanical problem?

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Running out of fuel
• Using the wrong fuel for the vehicle]

What happens if I don’t return the accident or incident report form?

If you are involved in an accident or incident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen, you must complete and return an incident or accident report form to us otherwise we will impose the total repair cost of the vehicle and other miscellaneous cost might incurred on you.

Can I pick up the vehicle from one rental location and return it to another?

Yes, some rental locations let you collect the vehicle and any optional extras from one rental location – and return them to another. However this must be within Malaysia only, and charges may apply.

How much is the One-Way fee?

The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, the charges will be from RM250 to RM900 (subject to 6% service tax) depending on the locations.

How do I get a One-Way rental?

You can request a one-way rental when you book – or you can ask for it when you get to the rental location.

If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?

You will be charged a one-way fee at the ‘pay at location’ prices available on the day you return the vehicle.

I want to keep the vehicle for longer, what should I do?

If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at ‘pay at location’ prices.

What happens if I don’t extend the rental?

If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day’s rental until the vehicle is returned.

Should you wish to extend your rental beyond the original termination date, it is important that the renting station be advised immediately and the required advance payment paid so that insurance cover is extended. Failure to do so may mean the Renter is driving the vehicle without insurance. Any additional hour would be charged as 1 day full rental if the car is returned beyond the 3 hours grace period.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?

No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?

No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?

Yes, we offer child safety seats.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Malaysia, all children must normally use a child car seat until they’re 12 years old or 135cm tall.  Find out more: https://www.miros.gov.my/xs/page.php?s=crs-guidelines

* Please note: We DO NOT offer baby seats.

How much are your child seats?

The fee for renting a seat will depend on where you’re renting – but you can expect it to cost between RM10 per day (subject to 6% service tax) and a maximum of MYR100 (subject to 6% service tax). If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the seat for the duration of your rental, up to 30 days.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This will cost an additional charge of MYR300 (subject to 6% service tax) on top of the rental rate.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I’m not familiar with the area; can I rent a GPS (satellite navigation system)?

Yes, the fee for renting a GPS will depend on where you’re renting – but you can expect it to cost between MYR20 per day (subject to 6% service tax) and a maximum of RM200 (subject to 6% service tax). If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.

If the GPS is damaged, lost or stolen, you’ll have to pay for a replacement. This will cost an additional MYR600 (subject to 6% service tax) on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Malaysia, you should check to see whether you can use our GPS as it will give you speed information.

Do you offer an audio tour guide service on your GPS?

No, unfortunately, we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?

Unfortunately, we do not offer this service at this time. However, you may purchase a local Prepaid Sim Card at the airport or city when you arrive which is easy and inexpensive. We recommend Maxis (Hotlink) or Celcom (Xpax) for most travellers.

How much does Mobile Wi-Fi cost?

Unfortunately, we do not offer this service at this time. However, you may purchase the Sim card which comes with Wi-Fi at Maxis or Celcom Kiosk in the city or at the airport when you arrive and it cost minimum RM10.

I’m intending to drive along toll roads; do you offer a device to make this quicker and easier for me?

We do not offer any electronic toll charging devices at this time. However, we do offer a Touch N’ Go prepaid card which you may request to purchase it when pick up your vehicle at our rental outlets.

How much does the Touch n’ Go Card cost?

The Touch n’ Go card is cost between MYR20 (for normal card) and MYR48 (Avis Malaysia discount card) subject to 6% service tax. Both cards are pre-loaded with RM10 credit. When passing a toll booth, tap the card at the designated reader to perform toll payment, and the toll fees will be automatically deducted from your loaded value in the card.

This is a prepaid card, hence you are required to top-up the card value reaches zero. Minimum top up value is MYR10, and the maximum top up value is MYR1,500. You are advised to top up your Touch n Go value before leaving starting your drive. You are advised not to top up so much because you don’t get a refund for any amount you don’t use in the card. We recommended you to top up RM50.

Please note: When you purchase a Touch n’ Go card, the card becomes your property and you are advised to keep the card safe to protect against loss of theft. If you travel to Malaysia frequently, the card can be reused for a maximum of 10 years. Besides tolls, you can pay for groceries, food or other things with the Touch n’ Go card in certain retail store.

For more information on Touch n’ Go, visit https://www.touchngo.com.my/CMS/Personal/About-MYTouchnGo/FAQ/

What is Avis Malaysia Touch n’ Go Card?

It works just like a normal Touch 'n Go card. However, with the 'Avis Malaysia Touch 'n Go Card', you will also 'unlock' special privileges from Avis Malaysia, as well as from our partners. For further information, visit https://www.avis.com.my/Avis-MY-Touch-nGo-Card

Winter equipment to rent

I’m concerned about the road conditions, do you offer all-weather tyres?

No, unfortunately we do not offer all weather tyres as this is not applicable in Malaysia.

I’m going skiing, do you offer snow chains?

No, unfortunately we do not offer snow chains as this is not applicable in Malaysia.

I’m have brought my own skis with me, do you rent ski racks?

No, unfortunately we do not offer ski racks as this is not applicable in Malaysia.

I’ve left my hands-free kit behind, do you rent them?

No, unfortunately we do not offer hands-free kits at this time.

I’m moving items, do you rent blankets?

No, unfortunately we do not offer blankets at this time.

I’m moving items, do you rent trolleys?

No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I’ve left my USB charger behind, do you sell them?

No, unfortunately we do not offer USB charger at this time.

I’ve left my mobile charger behind, do you sell them?

No, unfortunately we do not offer USB charger at this time.

I’ve left my power bank behind, do you sell them?

Yes, you can buy a power bank for RM108 subject to 6% service tax, but they’re only available from selected rental locations. You must ask for it during the booking process.

I want to charge my device in the car, do you sell car chargers?

Yes, you can buy a Car Charger for RM38 subject to 6% service tax, but they’re only available from selected rental locations. You must ask for it during the booking process.

I’ve left my iPhone 5 cable behind, do you sell them?

No, unfortunately we do not sell iPhone 5 cables at this time.

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